Privacy Policy

1. Overview & Scope

This Privacy Policy applies to the website, applications, and hospitality services provided by Sarayu Hospitality Private Limited (“Sarayu”, “we”, “our”, or “us”), registered in Udaipur, Rajasthan, India.

We are committed to maintaining the highest standards of confidentiality, transparency, and data integrity. This document explains the nature of personal information we collect, the lawful purposes for which it is processed, and the measures we enforce to ensure your data remains 100% secure.

2. Google OAuth & Account Authentication

When you opt to sign in or connect with Sarayu using “Continue with Google”, we access only the standard public profile attributes transmitted securely via Google OAuth 2.0:

• Verified Email Address: Used as your primary point of contact for travel concierge correspondence, booking confirmations, and curated hospitality updates.
• Full Name & Profile Identifier: Used to address you personally during communications and reservation coordination.

We do not access your private Google Drive files, contacts list, calendar entries, passwords, or any other personal Google account data.

3. Information Collected Directly from You

In addition to authentication data, we may collect information you voluntarily provide via our reservation forms, WhatsApp desk, or email correspondence:

• Contact Information: Phone/WhatsApp number, residential or billing address.
• Travel & Stay Preferences: Desired dates of travel, number of guests, room style preferences, dietary requirements, and celebration notes.
• Identification Documents: Government-issued identification presented at check-in as mandated by Indian tourism regulations and law enforcement authorities.

4. Purposes of Data Processing

Personal data collected by Sarayu Hospitality is processed exclusively for legitimate business and hospitality purposes:

• Processing accommodation reservations and confirming haveli availability.
• Arranging bespoke local services, such as private boat crossings, airport chauffeur transfers, and guided walking tours.
• Sending necessary pre-arrival instructions, host contact details, and location maps.
• Delivering periodic travel guides, seasonal offers, and concierge announcements (with an immediate, one-click opt-out option on every communication).
• Complying with statutory accounting, taxation, and Indian hospitality regulations.

5. 100% Data Security & Confidentiality Commitment

Your privacy is paramount. We enforce strict administrative, technical, and physical security measures to safeguard all stored records:

• No Commercial Sale: We strictly do not sell, rent, monetize, or disclose your personal data or email address to third-party marketing companies, brokers, or external advertising networks.
• Encrypted Storage: Sensitive records are stored on secure cloud infrastructure utilizing industry-standard Transport Layer Security (TLS) and encryption at rest.
• Restricted Access: Access to user data is limited strictly to authorized Sarayu host personnel who require the information to fulfill your hospitality requests.

6. Cookies & Tracking Technologies

Our website uses strictly necessary and performance-oriented cookies to ensure seamless navigation, remember session preferences, and understand aggregate traffic patterns.

For comprehensive information on how cookies are utilized and how to configure your browser preferences, please refer to our Cookie Policy.

7. Data Retention & Your Rights

We retain personal data only for the duration necessary to satisfy the purposes outlined in this policy or as required by applicable Indian laws. You possess the following rights regarding your personal information:

• Right to Access: You may request a summary of the personal details we hold about you.
• Right to Rectification: You may request corrections to any outdated or inaccurate records.
• Right to Erasure: You may request the complete deletion of your contact email and profile from our active database at any time.